At Erbellum, we are committed to providing a seamless and satisfactory shipping experience. This Shipping Policy outlines all relevant details to help you understand our shipping practices and policies.
Free Shipping Offer:
We are pleased to offer free standard shipping on orders that include 5 or more different herbs. To qualify, simply add 5 or more distinct herb products to your cart, and the shipping cost will automatically be waived at checkout. This offer is available for all domestic orders within the continental United States.
Please note that the free shipping offer is limited to standard shipping only and is not applicable for expedited or special handling services. The offer cannot be combined with other promotions, discounts, or offers unless otherwise specified.
Shipping Methods and Carriers:
To provide flexibility and ensure timely delivery, we reserve the right to choose the most suitable shipping carrier for your order. Our shipping partners include reputable carriers such as the United States Postal Service (USPS), United Parcel Service (UPS), Federal Express (FedEx), and other regional or national carriers as deemed appropriate. The choice of the carrier is based on several factors, including the destination, weight, size of the package, and overall efficiency of service.
By allowing us to select the optimal shipping carrier, we aim to provide the best possible delivery experience for you.
Shipping Speeds and Delivery Timeframes:
At Erbellum, we currently offer a single standard shipping option for all orders. The estimated delivery timeframe for standard shipping is typically between 5-10 business days from the date of dispatch. Please note that delivery times are estimates and may vary based on factors such as destination, carrier, and any unforeseen delays.
Processing Time:
We understand the importance of timely deliveries, so we aim to process and dispatch all orders as quickly as possible. Our standard processing time is within 1-3 business days from the date the order is placed. During peak times, such as holidays or promotional periods, processing times may extend to 3-5 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, allowing you to monitor your order’s journey from our warehouse to your doorstep.
Shipping Restrictions:
Shipping costs are calculated at checkout based on the destination, size, and weight of your order. For orders that do not qualify for our free shipping offer, the shipping cost will be clearly displayed before you complete your purchase. We strive to offer competitive shipping rates and pass on savings to our customers whenever possible.
Undeliverable Packages:
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to retrieve it from the carrier, you will be responsible for any additional shipping costs incurred to reship the package. We will contact you to confirm the correct address before reshipping.
Damaged or Lost Packages:
While we take great care in packaging your order, occasionally, damages or loss can occur during transit. If you receive a damaged package or if your package is lost, please contact our customer service team at Hello@Erbellum.com within 7 days after the date of receiving the product. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund as appropriate.
Delivery Delays:
While we strive to ensure timely deliveries, there may be delays beyond our control, including but not limited to natural disasters, weather conditions, strikes, or other disruptions affecting the carrier's service. In such cases, we will keep you informed of any significant delays and work with the carrier to minimize the impact on your delivery.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery through the carrier's website. Please allow up to 24 hours for tracking information to become active after you receive the confirmation email.
Contact Us:
If you have any questions about our Shipping Policy or need further assistance, please reach out to us at Hello@Erbellum.com or through our Contact bubble on the bottom right corner of our page. Our customer service team is dedicated to helping you with any concerns or inquiries you may have.