General Information
What is Erbellum?
Erbellum is your go-to source for high-quality herbs. We specialize in offering a curated selection of herbs for culinary, medicinal, and magical purposes, ensuring each product is of the highest quality and freshness.
Where are your herbs sourced from?
Our herbs are carefully sourced from trusted growers and suppliers around the world, ensuring that we provide only the finest products. Each herb is selected for its quality, potency, and sustainability.
How do I contact Erbellum for support?
You can reach our customer support team via email at Hello@Erbellum.com or through the contact form on our website. We’re here to help with any questions or concerns!
Ordering & Shipping
How can I place an order?
Simply browse our selection of herbs on our website, add your desired items to the cart, and proceed to checkout. You can create an account for faster checkout next time, or check out as a guest.
Do you offer free shipping?
Yes, we offer free shipping on orders of 5 herbs or more! Simply add 5 or more herbs to your cart, and the free shipping option will automatically apply at checkout.
Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Do you ship internationally?
Currently, we only ship within the United States of America. We are working on expanding our shipping options to serve our international customers soon.
Products & Quality
Are your herbs organic?
Many of our herbs are organic, and we clearly label all organic products on our website. We are committed to offering high-quality, natural products, and our herbs are free from harmful chemicals and additives.
How should I store my herbs?
To preserve the freshness and potency of your herbs, store them in a cool, dry place away from direct sunlight. We recommend keeping them in their airtight containers to prevent moisture and contamination.
Do you offer bulk pricing?
Yes, we offer bulk pricing on many of our herbs. Please contact us directly for more information on bulk orders and pricing.
Returns & Refunds
What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. Please ensure that the product is in its original condition and packaging. Contact our customer support to initiate a return.
How do I request a refund?
To request a refund, please contact our customer support team with your order number and reason for the return. We will provide instructions on how to return the item and process your refund once we receive it.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately with photos of the damaged product. We will arrange for a replacement or refund as quickly as possible.